Management of quality, efficiency, and safety compliance in every process, ensuring the best experience for our travelers.
The International Organization for Standardization (ISO) has developed a set of internationally recognized norms or standards, aimed at ordering the management of any company in its different processes.
The process of becoming ISO-certified began with the implementation of the QUALITY MANAGEMENT, ENVIRONMENT MANAGEMENT, ADVENTURE TOURISM SAFETY MANAGEMENT, and OCCUPATIONAL HEALTH SAFETY MANAGEMENT SYSTEMS, jointly known as the INTEGRATED MANAGEMENT SYSTEM (IMS).
Senior management communicated to all staff and personnel the decision to implement said management system. In doing so, specific staff members were delegated as supervisors of each system, while the rest of the staff voted on their representative for occupational health and safety.
To provide and establish parameters for quality of service provision, protection of the environment, health, and safety of workers and clients, senior management drafted and established an IMS policy that considers its commitment to all parties involved.
Quality Management
Environment
Adventure Safety
Health & Safety
Sustainability
The implementation of a quality management system in ALPACA EXPEDITIONS has allowed us to provide a service that exceeds the expectations of the client, as well as the satisfaction of the service provided.
We map our processes identifying strengths, weaknesses, threats, and opportunities (SWOT) to gain customer loyalty through constant improvement.
Achieving minimal environmental impact through proactive management of risks associated with our activities.
Safety First
Emergency Kits
Guaranteeing the safety of each client through identified dangers, risk assessment, and implemented controls (IPERc) across all our routes.
Aims to help businesses provide a safe work environment for workers. ALPACA EXPEDITIONS is an organization committed to the well-being of its workers, adopting these policies to avoid accidents.
Promoting sustainable growth through the calculation, evaluation, and reduction of GHG emissions across all our processes.
Identification
Quality Review
GHG Estimation
Official Report
Choose the most certified operator in Peru and trek with total peace of mind.
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